What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

They worked me in earlier than they had me scheduled. The audiologist worked diligently to make my hearing as clear as possible. It worked, and the fact that my voice automatically became lower really made me feel good. My family had been telling me that I was speaking too loud...

Joanne Rowlee, on Google

Was a good visit. Tester was really nice and patient.

Mary Dickerson, on Google

I have never been disappointed. They always take care of me with all the problems I may have. Kevin is a great man and really enjoy talking with him. He’s always efficient and all his work and he make sure before I leave that I am satisfied.

Sheila Wells, on Google

Audible goes above and beyond to make sure that each customer have full understanding of the function of their hearing aids. They are always accommodating for follow ups or questions. So glad I chose Audible.

Tammy Curtis, on Google

Had to have their buds that go in the ear replace with larger ones. I told the specialist that I felt I needed to turn the hearing aids up so he suggested that we go with a larger size then he didn’t have to turn my hearing aids up. I...

Debbie Howard, on Google

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